Cancellation Policy

At Creativa Merchandise we are committed to delivering quality. We carry out a detailed inspection of all items before dispatch and carefully pack them to avoid damage on their journey to you, so you can be confident your Items will arrive healthy and pots are ready for use.

If you do have a problem, rest assured that we are here to help, we understand that everybody wants to be treated fairly and reasonably.

You can get in touch with us via email at [email protected] or use the Contact Us form on the website.

Returns Address

If you need to return an item to us, please use the following returns address: 7 Coronation Road, Dephna House, Launchese #105, London, United Kingdom, NW10 7PQ

The process for returns and refunds varies depending on the items you have ordered.

To cancel an order, please e-mail [email protected] with details of the order you are cancelling or use the contact us form on the website. Please note: orders for products shown as “made to order” on the product page cannot be cancelled. Cancellation fees may be applied for Items and perishable items specifically sourced on your behalf, showing as “Item delivery: 1-2 weeks” and for orders where cancellation is done after the order, or a part of the order, has been dispatched.

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